Terms of Service

Terms of Agreement

AAWRUN Soft Furnishings Mantra Pvt. Ltd. is the owner, designer, and maintainer of this digital portal for the website (AAWRUN). Aawrun’s online predecessor E-Divina Home Decor Pvt Ltd upheld a great advantage in the B2B category from 2019 onwards that helped us expand in another direction. The website complies with copyright and other intellectual property laws to protect all information, i.e., shown and transferred on it. The terms and conditions of the Online services offered to users are contained on this page. Regardless of whether a user has registered or not, by using the service, the user agrees to and accepts these terms and conditions. It is consequently required that users carefully read them.

Acknowledgements

Customers who sign up for AAWRUN Soft Furnishings' free email service can receive updates on our newest collections as well as access to exclusive deals. The company maintains the right to modify, add, and remove services at any moment, along with their associated costs. All fees, unless otherwise specified, will be quoted in Indian rupees, and it will be the user's exclusive responsibility to ensure that all applicable regulations are followed to pay the firm.

Qualification to Use the Service

The service may only be used by those who can enter into a legally binding contract with the seller, by all applicable state, federal, and international laws, rules, and regulations. Users who are minors or unresolved insolvents are not permitted to access this website. Users under the age of eighteen are not permitted to register on the website, conduct transactions there, or use it in any other way. If a minor wish to use the service, their parents or legal guardians must use or transact on the website. If it is determined that a user is a minor or is otherwise not eligible to use the website, the company reserves the right to cancel membership or refuse to grant access.

It is the registered user's responsibility to keep their password and user ID private. The activities that take place using a user ID and password are entirely the user's responsibility. By using the site, the user consents to supply accurate, truthful, complete, and up-to-date information about themselves. The company reserves the right to suspend, terminate, or prevent users from using the website if any information is discovered to be false, inaccurate, incomplete, or not by the website.

Content for the User

By using this service, the user consents to refrain from any of the following forbidden activities: 

(i) No content may be reproduced, distributed, altered, transmitted, encoded, posted, publicly displayed, or divulged in any way any portion of the Service; 

(ii) attempting to tamper with, undermine the security or integrity of the system or decipher any transmissions to or from the servers hosting the Service; 

(iii) acting in a way that places an unjustifiably high burden on our infrastructure; 

(iv) uploading corrupt data, viruses, worms, or other software agents through the Service; 

(v) gathering or harvesting any personally identifiable information, including account names, from the Service; 

(vi) using the Service for any commercial intentions; or making any commercial use of the service; 

(vii) conducting fraud against upload of infringed data not viable or related to the organisation; 

(viii) pretending to be someone else or misrepresenting your association with a person or organisation; hiding or attempting to hide your identity or interfering with the proper operation of the service; 

(ix) using any technology or methods other than those offered by or permitted by the Service to access any content on the Service; 

(x) evading the steps we may take to block or restrict access to the Service, such as, but not limited to, features that impose restrictions on the use of the Service or its content or that prohibit or restrict the use or copying of any content; or 

(xi) attempting to obtain the Service's source code through disassembly, reverse engineering, or any other means.

Without giving you any advance notice, we reserve the right to modify the Service, discontinue offering it to you or other users, or impose usage restrictions. Without providing Seller with prior notice or liability, we may permanently or temporarily suspend or terminate your access to the Service for any reason or for no reason at all, including if, in our sole discretion, you breach any of the terms of this Agreement. You will remain bound by the terms of this Agreement, which by their very nature should survive termination, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability, if this Agreement or your access to the Service is terminated for any reason or no reason at all.

The user consents to refrain from posting any content that: 

(i) could put other people or animals in danger of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness; 

(ii) could put people or property at risk of any other loss or damage; 

(iii) could try to harm or exploit children by exposing them to inappropriate content; 

(iv) could constitute or aid in the commission of a crime; 

(v) could contain any information or content that we consider to be illegal, harmful, abusive, offensive, defamatory, infringing, invading someone's right to privacy or publicity, harassing, humiliating others, libellous, threatening, obscene, pornographic, or otherwise objectionable;

(vi) contains any content or information that is prohibited by law (including, but not limited to, the disclosure of insider information); 

(vii) contains any content or information that the user is not authorized by law to make available; or 

(viii) contains any content or information that is inaccurate or out-of-date. 

The user acknowledges that any provided User Content does not and will not infringe upon any third-party rights, including without limitation any privacy rights or Intellectual Property Rights (as defined below). Seller may, but is not required to, reject and/or delete any User Content that it determines, in its sole discretion, to violate these terms.

There is no guarantee that any content will be made available on the internet by AAWRUN Soft Furnishings.

Products & Description: 

The firm disclaims all duty concerning any content on the website www.aawrun.com and does not represent, authorize, or permit any such content to be accurate, complete, reliable, current, or error-free. This website's content is meant only as general information; depending on it is at your own risk.

The company hereby grants the user, member, or shopper the limited, revocable, non-transferable right to use the site and its content solely to use the service and not for any commercial use. The user, member, or shopper also releases the company and all of its related parties from any claims and actions of any kind. Licenses will be revoked for any infraction without giving the user advance notification.

The buyer/user and the business must separately agree on the terms and conditions of delivery, payment, insurance, and other matters. Any technical problem, typographical error, inaccuracies or omissions, or incorrect price, promotions, offers, shipping costs, transit time, and availability on any product(s) on the website could be the cause. Without giving any prior notification, the company has the right to alter, amend, correct, update, or cancel the order in such a scenario. Furthermore, there is no guarantee that the prices indicated will not alter in the future.

While we make every effort to show the products in all of their real colour and images, we are unable to guarantee that the customer's computer will display the same.

The company maintains the right to alter any or all of the product listings at any time.

Intellectual Property Freedoms: 

By using this website- www.aawrun.com, you accept and agree that the organisation will always be the owner of all copyright, designs, trademarks, the "look and feel" of the Site, and other intellectual property and material rights relating to the Content and the Services as described herein, including but not limited to the AAWRUN products. State laws, common laws, regulations, and provisions of international treaties safeguard all such Content, including third-party trademarks, designs, and associated intellectual property rights stated or shown on this Site and the Services. Only uses of the Content that have been specifically approved by AAWRUN and/or its third-party licensors are allowed. 

The content mentioned above may not be reproduced or redistributed in any way, and doing so could result in legal trouble as well as criminal charges. The harshest penalties allowed by the relevant law shall be applied to violators. Copying and using the materials specified above on any other server, site, or support for publication, replication, or distribution is strictly forbidden, without limiting what has already been mentioned.

Liability Limitations:

The business makes no representations or guarantees regarding the continuous, timely, secure, or error-free nature of our service. The accuracy and dependability of the results that may be attained via the use of the service are not guaranteed by the firm. The user acknowledges that we may occasionally suspend the service for an indeterminate amount of time or terminate it at any moment, without providing the user with a prior warning.

The user acknowledges that there is no liability for use of the service or inability to utilize it. We specifically disclaim any implied warranties and conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We also make no other representations, guarantees, or conditions of any kind, present or implied. The service and all products and services delivered to you through the service are provided "as is" and "as available" for your use.

The company, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or service providers shall not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind. It includes without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), or strict liability.

Falling under any category and arising from your use of the service or any products you purchase through it, or for any other claim about your use of the service or any product, including but not limited to any content errors or omissions, loss or damage of any kind resulting from using the service, or any content (or product) uploaded, transmitted, or otherwise made available via the service, even if you were informed that such claims might arise. The exclusion or limitation of liability for incidental or consequential damages is prohibited in some states or countries, so our liability will be restricted to the extent permitted by law in those states or jurisdictions.

Regulation of Law and Modification of Terms and Conditions:

The laws of India will govern and be interpreted following these Terms of Service and any other agreements whereby we supply you with Services.

You can check the most recent version of the terms and conditions on this page at any time. By updating and changing the website, the firm retains the right, at its sole discretion, to update, modify, or replace any portion of these Terms and Conditions. The user must periodically check the website for updates. Upon posting any changes to these Terms and Conditions, the user agrees to such changes by continuing to use or access our website.

Returns and Replacements: 

Working with us makes returns and replacements easy.

Since our products are handcrafted, hand-finished, and curated by Indian artisans, variations are acceptable as the norm as crafting and finishing are done by hand to add uniqueness. 

Our QC department constantly strives to provide exceptional product experience with the utmost attention to detail by carefully inspecting the order before shipping. Handmade objects naturally have differences in colour, shading, texture, shape, and grain. Every handcrafted piece is unique since no two are the same. We do, however, provide simple returns and replacements if it still does not meet your preferences.

Please let us know as soon as possible after three days of receipt if you receive a damaged product. Submit on Email the pictures to sales@aawrun.com along with the order number. Within a day, our support staff responds after evaluating the damage. To retrieve the product, a reverse pickup is scheduled. If the product still doesn't satisfy you, you can get in touch with us by Phone at +919073656666 or by Email at sales@aawrun.com.

Cancellation: 

You can request a cancellation by phone or email at any point before the order is delivered. Within fifteen business days, the money will be returned to the original payment method. If you're not happy, products can also be returned at the time of delivery.

Return Policy: 

Products can only be returned if they are unused and still in their original packaging.

You have 15 days from the date of delivery to return any item.

You are not able to return or exchange items that you bought on sale or as part of any promotional offer or discounted scheme.

Please email sales@aawrun.com with your order number and the reason for the return.

Payments or Transactions: 

The Transaction Price, together with all other commercial terms like Delivery and Dispatch of goods and/or services, are based on the principal-to-principle divided agreements between the Buyer and us. The Buyer and Company only use the payment facility to expedite the Transaction's completion. If the payment facility is used, the Company will not be held accountable or liable for any damage, non-payment, non-delivery, non-receipt, breach of warranties and representations, non-provision of warranty or after-sales services, or fraud about the goods and/or services listed on the Company's website, www.aawrun.com.

Concerning transactions made using the Payment Facility, you have expressly given the Company and its service providers permission to receive, process, handle, and transmit payments and/or the Transaction Price electronically or by Cash on Delivery to and from other Users. You acknowledge that the nature of your relationship with the Company is principal-to-principal by agreeing to these Terms of Use.

You acknowledge that the payment facility offered by the company is simply a facilitator for electronic, automated online payments, accepting payments via Cash on Delivery, collection, and remittance for transactions made on the company website using the networks of credit card payment gateways and authorised banking infrastructure already in place. Furthermore, about the Transaction or the Transaction Price, the Company is not acting in a fiduciary or trustee capacity by offering a Payment Facility.

Payments: 

By starting a Transaction, you, the Buyer, agree to enter into a legally enforceable contract with the Company to buy the goods and/or services from the Company using the Payment Facility. You will use the Payment Facility to pay the Transaction Price to the Company using Your Issuing Bank.

As a buyer, you may agree to any extension or increase in the Dispatch and/or Delivery time with the Company via electronic records and communication. The Transaction will be updated to the extent of your agreement, and you may use the automatic capabilities offered by the Payment Facility. Any such modification or extension of the delivery or dispatch period, or any subsequent notation or modification of the transaction, must adhere to the policies and rules of the payment facility.

When something is delivered or not delivered within the time frame specified in the Policies, you, the Buyer, must electronically notify the Payment Facility using the relevant elements of the Company Website as soon as possible. If You do not notify us of Delivery or do not deliver within the time frame outlined in the Policies, it will be assumed that delivery has occurred for that Transaction.

If you, the buyer, get damaged products, you have 30 to 45 days to request a refund of the transaction price (as your only and exclusive remedy). You will not be entitled to a refund if, within the allotted period, you do not use the website's features to submit a refund claim.

As a buyer, you acknowledge that some types of goods and/or services may not be fully or partially eligible for the Payment Facility. 

Transactions as specified in the Policies, you might not be qualified for a refund about certain purchases of goods and/or services.

Any refund due is due at the time of the transaction, with the exception of Cash on Delivery.

Refunds for Cash on Delivery transactions will be issued to the buyer as a demand draft or check (based on the registration information the user provided).

Only Indian Rupees will be refunded, and the amount will match the Transaction Price that was paid in Indian Rupees.

Refunds for electronic payments must be issued by NEFT, RTGS, or any other online banking or electronic funds transfer mechanism that has been authorized by the Reserve Bank of India (RBI).

Refunds are subject to conditions and come with the Company's right of recourse if the Buyer misuses the funds.

Refunds are Contingent on Buyers following Policies:

1. The Company may set limits on the quantity of Transactions or Transaction Prices that it will accept from a single, valid credit, debit, cash card, or bank account, as well as from other infrastructure or financial instruments, either directly or indirectly, through payment aggregators or through facilities that have been approved by the Reserve Bank of India to enable payment collection and remittance by individual buyers at any given time. The Company also retains the right to decline to process Transactions that exceed such limits.
2. The Company retains the right to decline to process transactions from buyers who have a history of dubious charges, such as, but not limited to, breaking any agreements the buyer has with the company, breaking the law, incurring fines from the issuing bank, or violating any policy.
3. For security or other reasons at its discretion, the firm may conduct any investigations it thinks appropriate before accepting the buyer's pledge to pay the transaction price (in the case of cash-on-delivery transactions) or the buyer's receipt of it. Following such a check, the Company shall have the right to refuse the receipt of the Transaction Price and the Buyer's promise to pay it if it is dissatisfied with the credibility of the Buyer or the authenticity of the Transaction.
4. A credit card payment gateway or other suitable payment system infrastructure is used to process all valid credit, debit, cash card, and other payment instruments. These transactions are subject to the terms and conditions that have been agreed upon by the buyer and the relevant issuing bank and payment instrument issuing company.
5. All online bank transfers from legitimate bank accounts are handled through a gateway that the relevant issuing bank provides and that accepts payment facilities to give users access to these services. The terms and conditions outlined in the agreement between the buyer and the relevant issuing bank also apply to all such online bank transfers on the payment facility.

International Trade: 

Users from different nations may be able to access the website. Products or references to products that are only accessible in India may be found on the website. These allusions do not suggest that these goods will be sold outside of India. If you use the www.aawrun.com website or its services from outside of India, you are in charge of adhering to all applicable local laws and regulations.

Resolution of Disputes: 

The Company does business with ease. Nonetheless, there might be instances in which problems arise for both the company and the clients. To settle this, we have a Dispute Resolution procedure.

A disagreement about a transaction on the www.aawrun.com website that occurs between a client and the company is referred to as a dispute.

Customers who have complaints or disputes should send an Email to sales@aawrun.com anyone can bring up disputes at a specific transaction level.

Program on Customer Orientation:

In case of a dispute where the Company is unable to provide a refund or a replacement, the Company will actively work towards resolving it.

The customer can write to email sales@aawrun.com if the issue with the Company is not resolved. The company`s Customer Support team will look into the case to check for possible fraud. A dispute can be registered after successful verification.

Customer Qualifications and Limitations

• The Customer Oriented Program is only available to consumers who have made purchases from the company.
• The product may be disputed by the customer within 15 days of delivery; 
• Any loss or damage sustained after delivery is not covered by this program and is entirely the customer's responsibility. If an item is damaged, customers should refuse to accept delivery. 
• Replacement/return policies do not cover fraudulent charges or claims.
• Customers who are blocked or placed on a blacklist are not covered by the replacement or return policies. 
• Customers who file complaints with the company are not always entitled to a reimbursement or exchange for the goods they have purchased. 
• Customer reproach claims (i.e., products the customer purchases by mistake or changes his or her mind about the product purchased) will not be entertained through this program; instead, the company will verify the disputes so raised and may only process such claims that are valid and genuine. 
• The Company shall at no point be responsible for any direct or indirect losses, expenses, or costs of any kind that may be incurred by any customer.
• The Company maintains the right to bring civil and/or criminal charges against a User who submits erroneous or invalid claims or gives false, deceptive, or incomplete information. In addition to the aforementioned legal actions, the Company may, in its sole discretion, disqualify the user in question and any connected users from receiving protection under this program, as well as suspend, block, limit, or cancel the Display Name [and any linked Display Names] of such user.
• The Company's decisions under the replacement/return policies are final and enforceable against its users.
• The company maintains the right to change or stop offering replacement or return policies, without any prior notice to users.
• The Company will not consider claims from clients who have suffered losses as a result of delayed shipments or deliveries through this program.

In the following scenarios, a Payment Gateway or Bank Issues a Charge-Back (CB):

1. The item hasn't arrived CB: The buyer is still awaiting the merchandise. The refund will be made in line with the policies regarding disputes.
2. Unauthorised CB - This specific transaction has not been executed by the Buyer. In line with the dispute policies, refunds will be issued. The organization clearly acknowledges that its only and main duty is to issue accurate and comprehensive invoices. Additionally, the Company will make sure that invoices clearly mention "Powered by Company"; otherwise, the Company will be responsible for any applicable chargebacks.
3. Item Mismatch: The item is not what the buyer expected, or it is not as described. The conflict policies will be followed in making the decision.

Communication by Mail: 

Some of the information or correspondence we give you must be in writing according to applicable legislation. By using Our Website, you acknowledge that correspondence with us will mostly take place online. We will send you an email or publish notifications on our website to give you information. You consent to this electronic method of communication for contractual reasons, and you understand that any contracts, notices, information, and other communications we provide you electronically meet any legal requirements that such communications be made in writing.  The authenticity of rights is unaffected by the condition.

Please send all correspondence to sales@aawrun.com via Email. You will receive notice from us at the email address or mailing address you supplied.